This accessibility statement applies to the Health Assessment Advisory Service website www.haas-serco.co.uk.

The website is intended for use by individuals who have been referred to the Serco Health Assessment Advisory Service (HAAS) by the Department for Work and Pensions (DWP).

This website is run by Serco. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact Lot3.CustomerRelations@haas.dwp.gov.uk.

We aim to acknowledge your request within 48 hours.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting website accessibility requirements, contact: sebastian.hanley@haas.dwp.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Serco is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons

Content that’s not within the scope of the accessibility regulations

Maps and third party content
The accessibility regulations do not require us to fix issues relating to maps as long as essential navigational information is presented in an accessible alternative. Nor do they require us to fix third party content that is neither funded nor developed by, nor under the control of, the public sector body. As a result we do not plan to ensure that interactive maps from Google Maps are accessible.

Preparation of this accessibility statement

This statement was prepared on 14/10/2025. It was last reviewed on 22/12/2025.

This website was last tested on 14/10/2025. The test was carried out by Zoonou.

Zoonou used WCAG-EM to define the pages tested and test approach.