This accessibility statement applies to the Health Assessment Advisory Service website, https://haas-serco.co.uk/ The website is intended for use by people wanting to make a claim for a benefit with the Department for Work and Pensions (DWP), and introduces them to Work Capability Assessments and assessment for Personal Independence Payment (PIP) carried out by Serco on behalf of the DWP. This website is run by Serco. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us.

We will acknowledge your request within 48 hours.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Sebastian.Hanley@haas.dwp.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Serco is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

Content that’s not within the scope of the accessibility regulations

[Note: in this subsection list accessibility problems that fall outside the scope of the accessibility regulations.]

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 06/09/2024. It was last reviewed on 06/09/2024.

This website was last tested on 06/09/2024. The test was carried out by Zoonou.

Zoonou used WCAG-EM to define the pages tested and test approach.