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Getting in touch

Our team will be able to help you with enquiries about your appointment or answer any questions you may have. We will arrange your appointment as soon as possible, so there is no need to contact us if you want an update on the status of your claim.

Contact Serco by telephone

Personal Independence Payment (PIP) assessments only

To contact us about your PIP assessment call 0800 008 3074.
If you cannot hear or speak on the phone, call 18001 then 0800 008 3074. This service is provided by Relay UK.
Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm

Work Capability Assessments (WCAs) and Specialist Benefits including Industrial Injuries Disablement Benefit (IIDB).

If you are making an application for Universal Credit (UC), Employment and Support Allowance (ESA) and want to speak to us about your Work Capability Assessment (WCA), or if you have a question about a Specialist Benefit, please call:

Call about WCAs or Specialist Benefits on: 0800 072 0257.
If you cannot hear or speak on the phone, call 18001 then 0800 072 0257. This service is provided by Relay UK.
Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm

You can also call us on 0800 072 0257 if you would like help completing your UC50/ESA50 ‘Capability for work’ questionnaire.

Write to us

You can write to us if you need information sent in an alternative format or if you have a question.

PO Box 668
Bristol
BS34 8YU

Provide feedback or make a complaint

If you have feedback on the service provided by the Health Assessment Advisory Service, you can telephone or write to us at the above address.

For guidance on providing comments, feedback and complaints, download our Feedback Form below:

PIP Feedback Form
WCA and Specialist Benefits Feedback Form

You can also pick up a leaflet at one of our Assessment Centres or call us to request a copy.

Media enquiries

Contacts for media enquiries are available on the Serco website here. This is only for press enquiries.

Health Assessment Advisory Service

The Health Assessment Advisory Service is provided on behalf of the Department for Work and Pensions (DWP) by different organisations across the country.

To find your local provider, please visit www.gov.uk

Serco provides the service in South-West and South Central England.

Ingeus provide the service in London and the East of England.

Capita provides the service in the Midlands, Wales and Northern Ireland.

Maximus provides the service in the North West and North East of England and in Scotland.