Contact Serco by telephone
Personal Independence Payment (PIP) assessments only
To contact us about your PIP assessment call 0800 008 3074.
If you cannot hear or speak on the phone, call 18001 then 0800 008 3074. This service is provided by Relay UK.
Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm
Work Capability Assessments (WCAs) and Specialist Benefits including Industrial Injuries Disablement Benefit (IIDB).
If you are making an application for Universal Credit (UC), Employment and Support Allowance (ESA) and want to speak to us about your Work Capability Assessment (WCA), or if you have a question about a Specialist Benefit, please call:
Call about WCAs or Specialist Benefits on: 0800 072 0257.
If you cannot hear or speak on the phone, call 18001 then 0800 072 0257. This service is provided by Relay UK.
Monday to Friday, 8am to 8pm
Saturday, 9am to 5pm
You can also call us on 0800 072 0257 if you would like help completing your UC50/ESA50 ‘Capability for work’ questionnaire.