This page is only for Universal Credit (UC) or Employment and Support Allowance (ESA) customers who have a video Work Capability Assessment (WCA) or customers who have a video Industrial Injuries Disablement Benefit (IIDB) assessment. If you have a Personal Independence Payment video call, please click here.

If you have been invited to a video Work Capability Assessment (WCA) or Industrial Injuries Disablement Benefit (IIDB) assessment, you can click below to join the waiting room prior to your assessment.

The link to video assessments below has been disabled until they commence later this month.

Start Video Assessment

What you need for a video assessment

  • A laptop, mobile phone, tablet or desktop computer that has a front-facing camera, a microphone and speakers
  • A good internet connection. If you can stream videos online without any issues, your internet connection should be good enough for a video assessment
  • A quiet, private place where you will not be disturbed
  • A Safari, Google Chrome or Microsoft Edge browser
  • If you get a message saying “You are able to make WebRTC calls” please close this new window down – do not close the browser window

You can test your equipment with a test call here.

Test Video Call

If you do not have all of these, or your health condition or disability means that you are not able to have a video assessment, please contact us as soon as possible. We can then discuss with you the best way to carry out your assessment.

You can call us on 0800 008 3074 between 8am and 8pm, Monday to Friday and 9am to 5pm on Saturday.

Please also contact us if:

  • You need to change your appointment. Please note you can only change your appointment once
  • You would like to discuss changing the method of assessment
  • You need an interpreter (including British Sign Language) or any other reasonable adjustment
  • You need to see a Functional Assessor of the same sex
  • Any other questions or concerns you have.

We are unable to provide an audio recording of your video assessment. Please note that it is not permitted to make a video recording of your assessment on your own device.

On the day of your assessment

  • Click the Start Video Assessment button above
  • Please agree to any requests to accept all cookies
  • You may be asked for permission to use your microphone and camera. Please click allow.
  • Click Enter Waiting Area, follow the next steps and complete the form with your details
  • Once you are in the video assessment waiting room, the Functional Assessors will see you have arrived and will join you once they are ready to start the assessment

If you have not had a letter inviting you to a video assessment, please return to the home page.

Technical help

Please check you have the latest version of the following browsers:

  • Chrome
  • Safari
  • Microsoft Edge

You can check which version you are using at www.whatismybrowser.com.

If you have a problem with hearing others or others cannot hear you:

  • Check the volume level of your speakers
  • Make sure any external equipment is plugged in and switched on
  • Check your device audio settings and that you have allowed access to your speaker and microphone

If you have a problem with seeing others or others seeing you:

  • On laptops, check any camera shutter is open
  • Make sure any external equipment is plugged in and switched on
  • Check your web browser is using the right camera and you have allowed access to it.

If you continue to have problems, please call 0800 008 3074. Our WCA and Specialist Benefits Helpline is open between 8am and 8pm, Monday to Friday and 9am to 5pm on Saturday. Visit Getting in touch to see more options on how to contact us.

Helpful information

Click here to read about types of assessment
Click here to find your nearest centre
Click here for contact information